Something keeps coming up in conversations with support and IT teams who’ve deployed AI in their ticketing systems. The dashboard […]

AI is everywhere in customer support and IT help desks right now. Vendors are promising faster resolutions, lower ticket volumes,

The tools to transform your KB from a maintenance burden into your best ticket deflection asset already exist. Most vendors

Why per-resolution pricing may be the most dangerous line item in your support budget Earlier this year we analyzed AI

Since launching the Flexivity AI beta, we’ve been heads-down building the features that help desk teams actually need. Today, we’re

And what osTicket teams can do about it If you manage an IT help desk, you’ve probably heard the pitch:

We’re thrilled to announce the beta launch of Flexivity AI for osTicket — our first step toward bringing powerful, practical