Agentic AI for every support team
For Zendesk and osTicket. Starts as your agents' copilot and grows into your resolution engine — on your terms, one ticket class at a time, grounded in your knowledge base.
Predictable, affordable per-conversation pricing. No per-agent seats. No per-resolution surprises.
From assist to resolve — you decide where
Flexivity operates at seven levels of automation, from labeling tickets in the background to resolving conversations end-to-end. Assist is the default for every ticket. Promote a class of tickets to answer or resolve on their own, only when you're ready.
Start at Assist, where every reply is drafted for your agents to review. When you trust the answers, promote a class of tickets — password resets, order status, refund policies — to have the AI reply directly, or take the conversation through to resolution. Sensitive or complex tickets stay with your team as long as you want. Each level is a setting, not an implementation project.
Every answer is drawn only from your knowledge base, with attribution checks to verify each claim is tied to the article it came from. Additional entailment checks further validate each claim against the corresponding article. A single switch stops all AI replies to customers instantly. PII is scrubbed before any data is stored. AWS-hosted, tenant-isolated, and never used to train models.
Inside Zendesk and osTicket, where your agents already work
One tool, one window, one user workflow. Flexivity adds AI capabilities directly into the ticket views your team already knows.
Get set up in an afternoon
Install Flexivity from the Zendesk Marketplace or as an osTicket plugin, connect, and learn — you're operational by the next day.
The case for AI in support, by the numbers
Sharp thinking on AI in customer support
What's actually working, what's overhyped, and what support leaders should pay attention to.
