Save

25%

off for the first year — applied at checkout

New — For Zendesk® and osTicket

Agentic AI for every support team

AI agent assist for Zendesk and osTicket. Trained on your ticket history and knowledge base for better answers, faster resolutions, and full agent control.

See Flexivity in Action:

Features

AI as your support co-pilot

Flexivity sits inside Zendesk and osTicket, helping agents triage, draft, summarize, and learn from every ticket — with full agent control.

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Triage tickets the moment they arrive

Flexivity learns your team's categories from past tickets and routes new requests automatically — especially valuable for high-volume email queues.

Give agents the answer before they look for it

Flexivity searches your past tickets and knowledge base, then suggests a tailored response — so agents focus on the customer, not the research.

Skip the scroll. Get caught up in seconds

Flexivity summarizes long ticket threads with the key facts, decisions, and current sentiment — so any agent can pick up where another left off.

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Stop answering the same question over and over

Flexivity spots the questions your team keeps getting from past tickets and drafts the knowledge base articles that would deflect them — so customers self-serve and agents focus elsewhere.

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Inside Zendesk and osTicket, where your agents already work

One tool, one window, one user workflow. Flexivity adds AI capabilities directly into the ticket views your team already knows.

Agents see AI suggestions directly inside the ticket

Works with your existing macros, automations, and routing rules

Same login, same dashboard, same UI

Intuitive experience enables onboarding in just minutes

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Get set up in an afternoon

Install Flexivity from the Zendesk Marketplace or as an osTicket plugin, connect, and learn — you're operational by the next day.

Install the marketplace app or plugin in minutes

Connect Flexivity to your ticketing system with a few clicks

Flexivity learns from your ticket history in a few hours

Agents start seeing suggestions by the next day

The case for AI agent assist, by the numbers

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%

Faster ticket resolution

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ROI per dollar invested

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%

Reduction in cost to serve

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Hours saved annually through automation

Data sources: Fini Labs, Fullview, McKinsey GenAI in Enterprise, IBM AI in Support

Get the State of AI in Support Operations report →

Insights

Sharp thinking on AI in customer support

What's actually working, what's overhyped, and what support leaders should pay attention to.

The cost of migrating from osTicket — and why you don’t need to.

Your AI helpdesk dashboard says everything is fine. Is it?

Why your AI ticketing system is making things worse — and how to fix it

Your knowledge base is leaking money — here’s how AI fixes it

Browse all articles

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