Why we built Flexivity
Two things were missing in AI for customer support: tools that work alongside agents instead of replacing them, and tools that make decisions grounded in actual customer data. Flexivity is built around both.
What we believe
Your critical operations and sensitive data, protected and always on.
Every product decision serves the support team and their customers.
AI decisions rooted in your data, not generic assumptions.
The story behind Flexivity
What pushed Chris to build Flexivity: too many business apps shipping simplistic AI features ungrounded in real customer data, AI capabilities gated behind expensive editions and usage fees, and the poor quality of fully-automated AI in customer support — tools designed to replace agents that end up creating more work and frustrating customers in the process.
Flexivity is built around two convictions: AI should augment people, not replace them, and AI should be grounded in real customer data, not generic assumptions.
Common questions
Is there a free trial?
Yes — every plan includes a 30-day free trial. Credit card required at signup; cancel anytime before the trial ends to avoid charges.
How do I purchase Flexivity?
Even though you install the free Flexivity app from the Zendesk Marketplace, you sign up for service directly with us at flexivity.ai. For osTicket, you'll get the plugin from us as part of your subscription. Paddle handles billing, invoicing, and taxes.
Does Flexivity work with self-hosted osTicket?
Yes. Flexivity is cloud-only — we don't offer on-premise deployments — but we connect to self-hosted osTicket two ways: directly if your instance is internet-reachable, or through agent software that bridges the connection without requiring inbound firewall rules.
How is my data protected?
Your customer data stays yours. We redact personal information before processing, never use your data to train third-party AI models, and encrypt everything in transit and at rest. Full security details are available on request.
What if Flexivity suggests a wrong answer?
Agents are always in control. Flexivity suggests; agents decide. Every suggestion comes with a confidence score, and agents can edit, replace, or ignore any recommendation.
Have more questions?
Get in touch and we'll respond within one business day.