$0.15/conversation for the first year with annual commit
Get started
Zendesk Integration

AI Agent for Zendesk Suite Team

Add copilot and autonomous AI agents to Zendesk Suite Team and above, with no plan upgrade. Pay from $0.15 per conversation instead of $1 or more per resolution.

Features

AI for Midmarket Zendesk teams

Flexivity AI is an AI agent add-on that works seamlessly with the Zendesk Support platform.
  • Zendesk Team Suite and higher editions are all compatible with Flexivity. No need for upgrades or complex add-ons designed for large enterprise.
  • Ease of Configuration - Configure the system with rules through intuitive web tools easily managed by an administrator without a complex implementation project.
  • Per-conversation pricing - Affordable and predictable pricing based on your ticket volumes. $0.25/conversation pay-as-you-go, only $0.15/conversation with annual commit for our launch promotion→.
Product demo (2 min)
Integration

AI Capabilities for Zendesk

Flexivity AI is an AI-powered add-on that works inside Zendesk.

Flexivity has three primary capabilities for Zendesk:
  • Progressive Autonomy - Each ticket is handled at one of seven levels, from labeling to assistance to full resolution. Provides the ability to adopt AI at your own rate and pace by class of tickets.
  • Support Agent Copilot - Zendesk sidebar app providing recommended customer responses, context including sentiment, ticket summaries, links to related Knowledge Base articles and past tickets, and visibility into automated ticket processing.
  • Knowledge Builder - Runs cluster analysis of your ticket history to identify common requests, surface gaps, and draft new articles.
Integration

Integration with Zendesk

Flexivity integration with Zendesk is available on the Zendesk Marketplace →, and it leverages the Zendesk API and Zendesk Application Framework (ZAF).

The integration includes:
  • Zendesk Application Framework (ZAF) app integrated directly into the Zendesk sidebar for a native experience. The app provides integrated user context whether leveraging co-pilot or full automation.
  • Connection via REST API and Webhooks for reliable, bi-directional integration between Zendesk and the Flexivity cloud
  • Flexivity Administrative Console web client for AI configuration and management by help desk admins and knowledge managers

There's a solution waiting that's just right for you and your team —
adopt AI on your terms


Flexivity delivers a comprehensive solution to your Zendesk help desk automation requirements - no compromises.

See the following resources for more information:
Progressive Autonomy: A third option for AI in customer support
Zendesk User Guide
Zendesk Integration Architecture
What Zendesk's big bet on autonomous AI signals to midmarket teams
‍

Get Started