$0.15/conversation for the first year with annual commit
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osTicket Integration

AI Agent for osTicket

Add copilot and autonomous AI agents to osTicket with a simple plugin, no migration needed. Pay from $0.15 per conversation instead of $1 or more per resolution.

Features

AI Capabilities for osTicket

Flexivity AI is an AI agent add-on that works inside osTicket.

Flexivity has four primary capabilities for osTicket:
  • Progressive Autonomy - Each ticket is handled at one of seven levels, from labeling to assistance to full resolution. Provides the ability to adopt AI at your own rate and pace by class of tickets.
  • Support Agent Copilot - Native UI in osTicket providing recommended customer responses, context including sentiment, ticket summaries, links to related Knowledge Base articles and past tickets, and visibility into automated ticket processing.
  • Knowledge Builder - Runs cluster analysis of your ticket history to identify common ticket requests, surface gaps, and draft new articles.
  • AI Search - A search widget on you Knowledge Base that provides article search based on intent, not keywords
Affordable and predictable per-conversation pricing based on your ticket volumes. $0.25/conversation pay-as-you-go, only $0.15/conversation with annual commit for our launch promotion→.
Product demo (2-min)
Integration

Integration with osTicket

Flexivity integration with leverages the osTicket plugin architecture, ensuring a safe and compatible solution.

The plugin includes:
  • REST API to support the necessary interactions over the web between osTicket and the Flexivity cloud
  • Event mechanism with signal-based event capture, an event table, and a polling mechanism to retrieve and deliver events
  • Agent Panel integrated into the UI with an unobtrusive collapsible design. It provides the required user context by accessing the Flexivity cloud environment
  • Widget for AI search over the Knowledge Base
  • Support for osTicket versions 1.17.x and 1.18.x
The integration also includes an optional agent component for on-premise deployments not directly accessible over the internet.
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Security

Protecting your osTicket data

Flexivity provides a multilayered approach to maintaining the integrity of your data and the safety of the AI system.
  • PII Redaction - all ticket data and internal knowledge documents are scrubbed for PII at Flexivity cloud ingress before being stored
  • Authentication - All components include secure authentication, including the osTicket REST API, websocket tunnel (optional), and osTicket web client to Flexivity cloud
  • Encryption - All web-based communication is encrypted over TLS, and all data storage is encrypted at rest
  • AI Guardrails - guardrails prevent AI misuse and abuse. AI provides answers only from your knowledge base, with citations and optional verification entailment to enforce it. Your data remains yours, and it is not used for AI training.
  • Websocket tunnelling - optional on-premise agent opens a tunnel to Flexivity cloud for bi-directional communication, effectively navigating firewalls without opening ports

No need to migrate away from osTicket — add AI on your terms


Taken together, osTicket and Flexivity give you a very capable solution to your help desk automation requirements, without giving up control.

See the following resources for more information:
Progressive Autonomy: A third option for AI in customer support
osTicket User Guide
osTicket Integration Architecture
Adding AI to osTicket without giving up control of your data

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