Flexivity AI for osTicket is now Generally Available

Flexivity is now generally available for osTicket. It installs as an AI layer on top of your existing helpdesk through osTicket’s plugin API — no fork, no migration — and you can try it free for 30 days.

Every osTicket queue carries the same pattern: a handful of issues that surface again and again, agents writing the same answers from scratch, and a knowledge base that never quite keeps pace with what users actually ask. Flexivity is built to close that gap — to turn the history already sitting in your helpdesk into faster resolutions and a knowledge base that pulls its weight.

Find the articles you should have written

Flexivity analyzes your ticket history and groups it by what tickets are actually about —not by tag or queue, but by meaning. It surfaces the recurring topics with little or no knowledge base coverage, ranked by how much volume they drive, then drafts a candidate article for each from the tickets that were already resolved. Instead of guessing what to document, you start from a prioritized list and an editable draft.

Put the right answer in front of agents

As tickets come in, Flexivity surfaces similar past tickets and the relevant knowledge base article inline, right where an agent is already working. The article your team just published gets used instead of buried. Gaps get found, filled, andthen actually applied.

And the day-to-day

Alongside that, Flexivity summarizes long threads so agents pick up context in seconds,classifies and routes incoming tickets automatically — with a generative fallback for the ones that don’t fit a known category — and lets your team, and eventually your customers, search the knowledge base by intent rather than exact keywords.

Built to fit how you already run osTicket

Flexivity connects through osTicket’s plugin API, so there’s nothing to fork and nothing to migrate. It works with your self-hosted instance and the knowledge base you already have — no rebuild required.

Flexivity is generally available today, with a 30-day free trial. Start your free trial→

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