Flexivity AI for Zendesk is now Generally Available on the Zendesk Marketplace
Bring the five most impactful AI capabilities to the Zendesk you already run — no migration, no high per-agent pricing. Available today, with a 30-day free trial.
Flexivity is now available on the Zendesk Marketplace. It adds AI agent assist on top of your existing Zendesk instance — installed from the Marketplace, working with the tickets and knowledge base you already have — and you can try it free for 30 days.
The gap your customers feel
Customer expectations have compressed faster than most teams can staff for. More than half of customers now expect a response within an hour, while the industry average sits above twelve. As ticket volume climbs, that gap is where satisfaction quietly erodes — and you can’t reliably hire your way across it.The teams keeping pace are doing it with AI: trendsetting teams resolve tickets in around 32 minutes on average, where teams without it can take well over a day. The point for a customer success leader isn’t replacing agents — it’s giving your team the capacity to hold the experience steady as you grow.
Resolutions that stay fast and consistent
Flexivity surfaces relevant resolutions from your ticket history the moment an agent opens a case, and condenses long threads into a few lines so anyone can pick up mid-conversation without reading the whole history. Your newest agents reach the same institutional knowledge as your most experienced ones — which shows up as fewer escalations and more consistent answers, the things CSAT actually depends on.
A knowledge base your customers want to use
Most customers would rather solve it themselves — when self-service is well-organized, more than 90% will try it first. Flexivity keeps it worth using two ways: it analyzes your ticket history to find the recurring issues with no good article and drafts one for each from tickets you’ve already resolved, and it lets customers and agents search by intent rather than exact keywords. The result is a knowledge base that deflects far more — AI self-service routinely turns away a third to two-thirds of incoming tickets — without leaving anyone stranded, and that stays current as your tickets do.
Built for the platform you already run
Flexivity installs from the Zendesk Marketplace and works with what you have. There’s no migration to a new “AI-first” platform — no data move, no re-integration, no retraining — and none of the cost and lost productivity that comes with one. Your team keeps the tool it knows; the AI layers on top.
Pricing that scales with you, not against you
Usage-based tiers with no per-agent fee — so adding headcount doesn't raise your software cost. Your bill tracks usage rather than seats, and the effective cost per ticket sits well below typical per-resolution pricing. Predictable tiers you can plan around.
Flexivity is available now on the Zendesk Marketplace, with a 30-day free trial. Install from the Marketplace→
The full set of benchmarks behind this — drawn from Gartner, McKinsey, Freshworks, Zendesk’s own CX research and others — is in our State of AI in Support Operations report.
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