Annual commit is billed up front for the full year and includes a monthly usage allowance, plus $0.25/conversation overage fee.
Usage charge is metered based upon each ticket or chat conversation used.
Included with Every Subscription
- The full AI feature set is available with every subscription, and includes unlimited knowledge base content, plus 12 months of ticket history (for related ticket search and Knowledge Builder).
- Knowledge Builder provides self-service analysis of your ticket history to identify knowledge base gaps for common issues. You can run up to 5 complete analyses per month, with unlimited knowledge article generation.
- All subscriptions include Standard Support: email support, 8×5 Mon–Fri, next business day response. Premium Support, which includes 24×7 critical response and a dedicated Slack channel, is available as an enterprise add-on. Contact us for details.
- Some features have specific limits. See the documentation for details. If you need certain limits raised or removed, contact us - we may be able to offer an enterprise option for a fee.
No credit card required
Common questions
Is there a free trial?
Yes — a 30-day free trial is available. Trial includes an allowance of 250 free tickets or conversations.
How do I purchase Flexivity?
Even though you install the free Flexivity app from the Zendesk Marketplace, you sign up for service directly with us at flexivity.ai. For osTicket, you'll get the plugin from us as part of your subscription. Paddle handles billing, invoicing, and taxes.
Does Flexivity work with self-hosted osTicket?
Yes. Flexivity is cloud-only — we don't offer on-premise deployments — but we connect to self-hosted osTicket two ways: directly if your instance is internet-reachable, or through agent software that bridges the connection without requiring inbound firewall rules.
How is my data protected?
Your customer data stays yours. We redact personal information before processing, never use your data to train third-party AI models, and encrypt everything in transit and at rest. Full security details are available on request.
What if Flexivity suggests a wrong answer?
Answers are grounded in the content of your knowledge base. For agent assist, Flexivity suggests; agents decide. Agents can edit, replace, or ignore any recommendation.
Have more questions?
Get in touch and we'll respond within one business day.