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AI customer service regulation is coming — and we should welcome it

Zendesk's Specialized Agents are a real advance — for the Enterprise.

Midmarket teams lose 25% of their AI budget to complexity. Support teams should buy accordingly.

The model isn't what makes AI work in CX. Your knowledge base is.

What Zendesk's big bet on autonomous AI signals to midmarket teams

Midmarket support teams have adopted AI. Now’s the time to put it to work.